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Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
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Sandvik Coromant is part of the global industrial engineering group Sandvik and specializes in manufacturing tools and machining solutions for the metalworking industry. Founded in 1942 in Sandviken, Sweden, the company focuses on enhancing productivity, profitability, and sustainability across various manufacturing sectors.
How has Dynamics 365 improved customer service?
Since implementing Dynamics 365, Sandvik Coromant has transformed its customer service operations by consolidating support systems and creating a central global contact center. This has allowed agents to manage thousands of customer interactions daily more efficiently, leading to a 27% decrease in wait times and a 14% reduction in abandon rates.
What are the future plans for Sandvik Coromant?
Looking ahead, Sandvik Coromant plans to complete its global rollout of Dynamics 365 by the end of 2024, which aims to further enhance service excellence. The company is also exploring the use of AI, chatbots, and other technologies to improve customer self-service options and support agents in their tasks.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
published by Logix Care Solutions for Business
LogixCare Solutions for Business has evolved from its original foundation as LogixCare LLC into a company specialized in business management software.
Our goal is to deliver personalized world class solutions adapted to our clients’ needs as we understand that every business is different and faces different technology challenges.
Our Microsoft Silver Partnership ensures consistency for your users and continuity on services, benefiting you of a worldwide network and partnership expertise.
Our approach is to support you in every step of the process implementation of Microsoft Dynamics and Power Platform Solutions, making sure all the process runs smoothly and with minimum disruptions.
We offer a complete line of business software solutions for business management, distribution, manufacturing, financial, e-commerce, warehousing, and highlights.
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