KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
What prompted KPMG's digital transformation in customer service?
KPMG's tax practices began a digital transformation in 2023 to reshape customer service due to the need to move beyond their existing IT network, which was nearing the end of its life cycle. They aimed to create a more robust customer service and data analysis system to support their expanding client base.
How did KPMG implement Microsoft Dynamics 365 Customer Service?
KPMG configured and deployed Microsoft Dynamics 365 Customer Service within three months. They worked closely with Microsoft to streamline workflows, automate processes, and integrate the new system into their existing IT infrastructure, allowing them to process an average of 2,000 customer requests monthly.
What benefits has KPMG seen from the new system?
Since implementing the new system, KPMG has gained real-time data analysis capabilities, allowing leadership to identify service improvement opportunities. The streamlined workflows have resulted in a more consistent customer experience, and agents now have immediate access to customer information, enhancing overall service efficiency.

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
published by Logix Care Solutions for Business
LogixCare Solutions for Business has evolved from its original foundation as LogixCare LLC into a company specialized in business management software.
Our goal is to deliver personalized world class solutions adapted to our clients’ needs as we understand that every business is different and faces different technology challenges.
Our Microsoft Silver Partnership ensures consistency for your users and continuity on services, benefiting you of a worldwide network and partnership expertise.
Our approach is to support you in every step of the process implementation of Microsoft Dynamics and Power Platform Solutions, making sure all the process runs smoothly and with minimum disruptions.
We offer a complete line of business software solutions for business management, distribution, manufacturing, financial, e-commerce, warehousing, and highlights.