New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1
Microsoft is announcing capabilities for Dynamics 365 that help professionals across business functions transform customer experiences. Learn more.
What are the new features in Dynamics 365 Supply Chain Management?
Dynamics 365 Supply Chain Management Premium now includes new AI demand planning capabilities that create a more flexible and intuitive user experience. These enhancements allow planners to engage with Copilot-provided data insights, improving forecasting accuracy and decision-making. Features like row-level security for data protection and cell-level commenting for detailed collaboration are also included, helping users streamline their planning processes.
How does Microsoft Copilot improve sales processes?
Microsoft Copilot enhances sales processes by providing AI-powered insights and actionable recommendations directly within the workflow. New features include a proposal summary that recaps key details from customer proposals and lead qualification enhancements that help assign opportunities effectively. Additionally, Copilot facilitates activity orchestration in collaboration spaces, allowing sellers to manage tasks more efficiently and improve their interactions with customers.
What innovations are available for customer service agents?
Dynamics 365 Customer Service introduces several innovations that empower agents to resolve cases more quickly. Agents can now access streamlined timeline highlights generated by Copilot, which summarize key updates in a single click. Additionally, Copilot assists in drafting email responses and accessing CRM data seamlessly, enhancing productivity. The upcoming support for prompt plug-ins will further enable agents to find answers to CRM-related questions efficiently.
New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1
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